How do I cancel a service request once it's been submitted?

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  1. After submitting a request, customers will receive an email containing a unique confirmation number for each pending address. You will use this number to view the status or make updates to a request you have submitted.
    • Example: 001523456789
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2. To cancel a pending service request, click “Find My Request” in the body of the confirmation email or upper right of the Move Center page.

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3. Customer must either log in or lookup account to proceed.

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4. On the “My Request” page, input the confirmation number described in step one and click the trash icon. Customer will be asked to confirm service request cancellation.

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