What do I do if the power goes out?

Call us at 1-800-611-1911 anytime your electricity goes off for longer than a few minutes. 

If any of your lights or electrical appliances are still working, you've blown a fuse or tripped a circuit breaker. Replace the fuse or reset the circuit breaker to restore power to the affected areas of your home. Visit Circuit Breakers & Fuses for instructions on how to reset your circuit breaker or replace fuses. 

Before you call us about a power outage, check if your neighbors' lights are off as well. It's very helpful if you can let us know if the power outage affects more than just your home.

If the outage is widespread, our phone lines may be busy when you call. You can also report an outage online. Please be patient. Your information is important to us, since it may be our only report from your neighborhood at the time.

If you have noticed any fallen power lines, call 911 then call our emergency number immediately at 1-800-611-1911. STAY AWAY and keep others away from downed lines; they are dangerous and can cause serious injuries. For more information, visit Power Line Safety.

Find more information on Power Outages that can help you prepare for and understand these events.