What is MySCE mobile app?

  • 2621 views
| people found this helpful

View your account, pay your bill, enroll in paperless billing, set account preferences, and more with MySCE Mobile App.

MySCE App Features: 

  • Pay Your Bill 
  • Enroll in Paperless Billing & Autopay 
  • Report an Outage 
  • View Your Current & Past Bills 
  • Face ID & Fingerprint ID
  •  Set Account Alerts 
  • View Usage

You can download the mobile app at the Apple App store or the Google Play store.

Expose as Block
No

To log into the MySCE app, customers need to have registered for a MyAccount already. Customers that do not have MyAccount can sign up for MyAccount on the app or on sce.com/user-registration.

 

Expose as Block
No

No. The app is completely free to all residential customers. 

Expose as Block
No

The MySCE App is supported on the following platforms:

  • For Apple iPhone devices, MySCE app will support iOS 11.0 and above 
  • For Android, MySCE app will support Android Device OS 10 and above.
Expose as Block
No

The information you see in the MySCE Mobile app and on the website is shown in real-time, so it's always accurate. However, if you keep the mobile App or website open for an extended period, you should refresh the page to ensure the information is still current.

Expose as Block
No

No. The MySCE mobile app can be used by residential, non-residential customers with a registered and linked MyAccount including:

  • Customers with Smart and non-smart meter 
  • My Account users (Solar/NEM, Non-Solar, and CCA) 
  • My Account users with up to 10 linked Contract Account and 10 service addresses will be able to use the app.
Expose as Block
No

Yes. Any SCE customer with a MyAccount profile that has up to 10 linked Contract Account and 10 service addresses will be able to use the MySCE mobile app. Unfortunately, large Industrial customers and customers with more than 10 contract accounts or more than 10 service addresses cannot use the mobile app.

Expose as Block
No

If your device has an outdated version of the MySCE app installed, then you will see a popup message when launching the app with instructions to download the latest version from the Apple App store or Google Play store.

Expose as Block
No

There are several reasons why you might get an error message when trying to log into the MySCE app. Some of the most common ones include: 

  • Linked Account Error – Your MyAccount username and password have not been associated with your SCE account. Please go to SCE.com to make the association and you can use the app. 
  • “Oh No” Error – This message displays for customer accounts that are not eligible to use the app now. Please use SCE.com to complete your request.
Expose as Block
No