Other

What if I have both residential and non-residential accounts?

Paying Your Bill

Where can I find my Customer Account Number?

Managing Your Account

Where can I find my Customer Account Number?

Rebate & Incentive Applications

What is Energy Savings Assistance Program (ESA)?

CARE/FERA Financial Assistance

CARE/FERA - Discounted Rates

General

What is a rate plan?

Understand Your Bill

If I have solar, how will I be billed?

Residential Rate Plans

What is a Tiered Rate Plan?

Auto Pay

I am currently on Auto Pay. How do I stop a payment?

Paperless Billing

How does Paperless Billing work?

Payment Status

Why is my payment pending?

General

What do I do if the power goes out?

Frequently Asked Questions

I have a service request to submit for both my home and business. Can I do both at the same time?

Critical Facilities and Critical Infrastructure

Which outage alert type do I use to get notified during a Public Safety Power Shutoff (PSPS) event?

Types of Outages

What is a Public Safety Power Shutoff (PSPS)?