Frequently Asked Questions

Can I request a specific date to start or stop service?
When will I receive my Customer Account Number after submitting a start request?
How do I know if SCE is my electric utility?
How do I dispute charges transferred to my bill?
How do I submit verification documents to complete my request to start service?
How do I change my start or stop date?
What if I can't find my confirmation number?
How is the amount of the deposit determined?
I have a service request to submit for both my home and business. Can I do both at the same time?
How do I cancel a service request once it's been submitted?
I live on Catalina Island. Can I submit my service request using the Move Center?
How can I avoid paying a deposit?
How can I get help with completing my request?
When will I receive my deposit refund after turning off service?
I'm enrolled in Direct Access. Can I use the Move Center to move my service to another address?