How do I cancel a service request once it's been submitted?

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To cancel your service request, call us at 1-800-655-4555. If you cancel your service request, we will send you a confirmation email for the cancellation. 

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2. To cancel a pending service request, click “Find My Request” in the body of the confirmation email or upper right of the Move Center page.

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3. Customer must either log in or lookup account to proceed.

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4. On the “My Request” page, input the confirmation number described in step one and click the trash icon. Customer will be asked to confirm service request cancellation.

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