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Arrearage Management Plan (AMP) Program

Arrearage Management Plan (AMP) Program

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The Arrearage Management Plan (AMP) Program is a debt forgiveness payment plan option for residential CARE and FERA customers who have past due bills totaling $500 or greater, which are at least 90 days old. In exchange for making on-time payment of your current monthly bill, AMP will forgive 1/12 of the eligible total past due amount. Other terms and conditions about the Arrearage Management Plan (AMP) Program can be found in our Help Center FAQs*.

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Do you need assistance with past-due electricity bills? AMP is designed to help you get peace of mind and start fresh. With AMP, you may avoid service interruptions due to late or missed payments.

How Does AMP Work?

AMP is a residential income-qualified debt forgiveness payment plan. For each month your current bill is paid on time, AMP forgives 1/12 of your total past-due amount. After 12 individual on-time monthly bill payments, your debt will be fully forgiven (up to $8,000 per customer). If you have questions or would like more information about AMP, please visit our Help Center.

 

Who qualifies for AMP?

You may qualify for AMP if you:

  • Are enrolled in the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) program.
  • Have been an SCE customer for at least six months.
  • Have a past-due bill amount of more than $500 (some of which has been past due for more than 90 days).
  • Have made at least one on-time payment in the past 24 months.
  • Agree to pay all your monthly SCE bills on time for the next 12 months.

NOTE: Customers who enroll in the AMP program are not eligible for installment plans.

IMPORTANT: Net Energy Metering (NEM), Direct Access (DA), and master metered customers are not currently eligible.

What happens if you enroll in AMP but miss payments?

After your AMP enrollment is complete, if you miss two consecutive payments or three non-consecutive payments, we will remove your account from program participation.

It’s easy to get started.

  1. Complete this online application form. Enter your Service Account Number – it starts with the number “8” and is located on the upper left side of your SCE bill, under the SCE logo.
  2. Agree to the Terms and Conditions. After completing your application, check the “I Agree” box at the bottom of the page to agree to pay your next twelve monthly bills on time.
  3. Make on-time payments. After you receive our letter in the mail showing your application is approved, be sure to make your current monthly payment before the due date and continue paying in full and on time every month. We will forgive 1/12 of your total past-due amount, up to $8,000.
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How Do I Enroll in AMP?

You can enroll in AMP online by completing the AMP application or calling SCE Customer Support at 1-800-655-4555.

Enroll Online

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Additional Questions

Please call SCE Customer Support at 1-800-655-4555 so that we may address any additional questions you may have. You can also find answers to frequently asked AMP questions in the Help Center.

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