Smart Energy Program / FAQs

Smart Energy Program Terms and Conditions,
and Smart Energy Program Disclaimer

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These terms and conditions relate to Southern California Edison Company’s (SCE) Smart Energy Program.

Eligibility & Requirements

In order to qualify for the Smart Energy Program, you must have enabled technology authorized by SCE for direct participation in energy events. Presently, Wi-Fi-enabled smart thermostats controlling a working central air conditioning system (central A/C) are the only enabling technology available for participation in the Smart Energy Program. You must enroll your qualifying new or existing smart thermostat in the program through a Qualified Smart Thermostat Service Provider (i.e., Energy Hub, or Resideo). Please note that the Qualified Smart Thermostat Service Provider may refer to this program as the Smart Energy Program or use a different brand name (e.g., Rush Hour Rewards). You must also meet the following eligibility requirements.

Requirements to Register Your Qualifying Thermostat with an Authorized Smart Thermostat Service Provider:

You must have a Qualified Wi-Fi-enabled smart thermostat connected to a working central A/C
You must have an internet connection

Smart Energy Program Requirements:

You must be a Residential customer with an eligible Edison SmartConnect® meter.
You must receive service under rate schedule D, D-CARE, D-FERA, TOU-D or TOU-D-T
You must not be enrolled in any of the following programs, rate schedules, rate options, or services:
- Summer Discount Plan (SDP)
- Capacity Bidding Program (CBP)
- Critical Peak Pricing (CPP)
- Demand Response programs or rates offered by Non-Utility Demand Response Service Providers
- Medical Baseline Allocation for air conditioning
- Domestic Multiple (DM)
- Domestic Multiple Service 1 (DMS-1)
- Domestic Multiple Service 2 (DMS-2)
- Domestic Multiple Service 3 (DMS-3)

Participation Period

Eligible customers may elect to opt-in or opt-out from the program at any time by contacting their Qualified Smart Thermostat Service Provider, and the change will be effective within three business days.

$75 Smart Energy Program Sign-Up Bonus

SCE offers a one-time sign-up bonus of $75 to customers who enroll in the Smart Energy Program through a Qualified Smart Thermostat Service Provider. A sign-up bonus is provided to customers, in the form of a bill credit, following successful enrollment. To qualify for the $75 sign-up bonus, the following conditions apply:

The sign-up bonus is for new enrollments and is available until funding is exhausted.
Customers previously enrolled in the Smart Energy Program for the same service account will be ineligible for the sign-up bonus.
If your service account closes or you disenroll from the Smart Energy Program before SCE can process any portion of the sign-up bonus, your sign-up bonus will be canceled.
Sign-up bonuses are limited to one per service account and will not exceed $75. Enrolling multiple smart thermostats for the same account will not increase your sign-up bonus amount.
Customers who have more than one service account (e.g., a second home) and enroll in the program may be eligible for more than one sign-up bonus.
SCE will not pay a sign-up bonus for a thermostat that SCE has already previously paid for. This includes payment to any previous owner of the thermostat. SCE will monitor this by the thermostat serial number.
Customers who received their thermostats from an SCE program (e.g., the residential direct install program) are not eligible for the $75 sign-up bonus.
Bill credits will be processed within two billing cycles
In the event that a Sign-Up Bonus is provided in error, SCE reserves the right to debit your account within 90 days of the occurrence to comply with the above conditions.

Smart Energy Program Events

Smart Energy Program events (“energy events”) may be called in response to emergencies, overworked electrical grids, high wholesale energy prices, or for testing purposes. Energy events can occur anytime throughout the year for a duration of up to six hours per event. Multiple events may be called in the same calendar day; however, the total number of event hours will not exceed a maximum duration of six hours on a calendar day. The total number of hours that can be called in a calendar year is 180 hours. When an energy event is called, SCE will notify your Qualified Smart Thermostat Service Provider up to 20 minutes before the event's start time. Your Qualified Smart Thermostat Service Provider will notify you of the event and may adjust the temperature setting to reduce A/C usage during the event. You always have the option to override by re-adjusting your temperature setting based on your comfort and choice during an energy event. However, customers who override all events dispatched in a calendar year may be removed from the program.

Smart Energy Program Bill Credits

Customers can earn up to $40 in bill credits annually for their enrollment in the Smart Energy Program. This bill credit will be provided to customers who maintain enrollment in the program from June 1 through September 30. Disbursement of credits will coincide with customer-scheduled bill periods. Customers who enroll after June 1 or disenroll before September 30 will have their credits pro-rated to the summer season days with which they were actively enrolled in the program. Customers will earn $0.3275 per summer season day.

Qualified Smart Thermostat Service Providers

Qualified Smart Thermostat Service Providers authorized by SCE for this program are EnergyHub and Resideo. SCE does not endorse, qualify, or guarantee, and is not responsible or liable for the products or services offered by the Qualified Smart Thermostat Service Providers. Customers who choose to participate in this program are not obligated to purchase any additional goods or services

Minimum Usage Eligibility Requirement

Customers participating in the Smart Energy Program must register the use of a minimum of 1.5 kWh, one hour before or after the energy event at least once in a calendar year to remain eligible to participate in the Smart Energy Program.

SCE will conduct an annual review of customer’s electric usage by no later than January 31 of each calendar year. At the annual review time, any customer who does not meet the minimum usage requirement may be removed from SEP and must wait 12 months before re-enrolling in SEP again.

Complete Tariff Information

This information is meant as an aid to understanding SCE’s Smart Energy Program. It does not replace the CPUC-approved tariffs. Any inconsistencies between this material and SCE’s tariffs are unintended, and the tariffs prevail. Please refer to Schedule SEP Smart Energy Program in SCE’s Tariff Books for a complete list of terms and conditions of service.

This program is funded by SCE utility ratepayers and administered by SCE under the auspices of the California Public Utilities Commission. The selection, purchase, and ownership of any goods and services are the sole responsibility of the customer.

Smart Energy Program Disclaimer

Qualified service providers for this program are EnergyHub and Resideo. California customers who choose to participate in this program are not obligated to purchase any additional goods or services. This program is funded by SCE utility ratepayers and administered by SCE under the auspices of the California Public Utilities Commission. The selection, purchase, and ownership of any goods and services are the sole responsibility of the customer. The program and incentives will continue until funding is exhausted or the program is terminated, whichever comes first. The program is subject to change without notice. See program terms and conditions for details.
Only one $75 bill credit per service account or thermostat serial number on record. Customers who received a smart thermostat at no charge through other SCE programs are not eligible for the one-time $75 bill credit. See Program Terms above for full details.
A bill credit of up to $10.00 per month (32.75 cents prorated per day) will be provided to customers who maintain enrollment in the program from June 1 through September 30. The bill credit will appear on monthly bill statements. See program terms and conditions for details.
SCE may remove any customer from the program if the customer overrides all events dispatched in a calendar year within the first hour of events.