Billing & Payment FAQ

Unfortunately, we don’t have an estimated date when your bill statement will be ready. Since individual customer accounts vary, billing production timing varies as well. 

However, when you do receive your bill, charges from past billing cycles will also be included in addition to charges from your current billing cycle. Once you receive your bill and need further assistance please contact us at 1-800-247-3123. 
 

We understand this is a serious inconvenience for you and we’ll do what we can to make sure the impacts to you are minimal. If you’re unable to pay your bill in full once you receive it, call us at 1-800-247-3123 to set up a payment arrangement, which allows you to spread your payments over time.

You also have the option of making estimated payments until you receive your bill. This will offset any amount due when your bill is generated. 

If you are a business customer with an assigned Account Manager, please reach out to her/him to discuss your payment options.

The total amount you owe will be deducted approximately 10 days after your bill is generated. If you’re unable to pay the full amount, please call us at 1-800-247-3123 to discuss payment options. 

If you are a business customer with an assigned Account Manager, please reach out to her/him.
 

Yes, any bill adjustments that you’re eligible to receive will be listed in the “Summary of your billing details” section of your bill. A reminder: residential and small business customers are eligible for a bill adjustment for SCE charges beyond the most recent three months from the date the delayed bill is generated. 

Read about our bill adjustment rule here, which applies to both residential and business customers.

Yes. You may have up to two email addresses on file - your login email address, and a secondary email address. To modify your My Account email addresses, under Profile, choose Contact Information and then Edit Email Address.

To find your account balance, log into My Account, or call us at 1-800-950-2356.

Your Customer Account number is located in the Account Details section. It is also located in the upper right corner of your bill statement.

If your account is past due, has multiple past-due payments, is pending disconnect, or is already disconnected, your account status will appear on the screen. If your account is in good standing, your account status will not appear.

The balances due and due dates for each of your accounts appear in the center of the My Account screen in the Overview section.

Your bill is due and payable on the date the bill was generated, and is past due if not paid within 19 days.

You can find your Service Account and Rotating Outage Group numbers by clicking, My Account, then Services in the left navigation panel - the numbers appear in the Service Account Information section of the screen.

Yes. Each time you sign up an account for Paperless Billing, Online Payment, or Auto Pay, you will be asked to accept the Terms and Conditions.

There are two ways to access the multiple account view: 1) Select Billing and Payment from the left navigation panel; 2) in the "I Want To..." section of the My Account screen, select "View All Accounts".

There are two ways to access account details from the multiple account view: 1) Click on the Customer Account Name/Number, Balance Due/Due Date; 2) Click the ">" symbol located next to the due date.

If you have an assigned Account Manager, the Contact Account Manager button will appear on your Billing and Payment page; otherwise, please call us at 1-800-655-4555.

To modify the view of your Customer Accounts, click the "Manage Your Accounts to Display" link. In the My Account screen, choose "Manage Accounts," then select the Customer Accounts you want to remove or add to view.

At this time, online payment arrangements are only available to residential customers. For business customers you may contact your assigned Account Manager for assistance. If you don't have an Account Manager, please call us at 1-800-655-4555.

You may have as many payment accounts as you wish.

We offer a variety of billing and payment options. Paperless Billing and Online Payment allow you to receive your bills and make payments online. Other payment options include:*

• Pay-By-Mail - Mail a check or money order (never cash) in the envelope sent with your statement.
• Auto Pay (Direct Payment) - A free service that automatically deducts your payment from your checking account every month. To sign up, log into My Account, select Sign Up for Auto Pay in the Billing and Payment Preferences section of the screen.
• Credit or Debit Card Payment—Residential customers may use credit cards (and most ATM and debit cards) to pay bills online or by phone. JP Morgan Chase charges a fee for each payment made in their system.
• Pay By Digital Wallet—A digital wallet is an app or online service that allows you to link your credit cards, debit cards, and bank accounts into a digital system for electronic payments. Currently, SCE accepts the following digital wallets for payment: Venmo, PayPal, Google Pay, and Apple Pay.
• QuickCheck - Pay your bill over the phone using your checking account information (no enrollment required).
• Pay By Phone- Pay your bill by phone using your checking account information (enrollment is required).
• Pay In Person—Pay your bill at an Authorized Payment Agency (APA). Click here for a location near you.
• Pay Electronically with EDI - A convenient option for businesses with Electronic Data Interchange (EDI) capability.

*Fees for these payment options vary by type.

At this time, you may select one payment type (Online Payment or Auto Pay).

Eligible residential customers who need help paying their bills can make arrangements with us before their payments are due. To make a payment arrangement, log into My Account and click the Request Payment Arrangement link in the I Want To section. Additional helpful options for Residential customers are available here.

"If you are currently registered in My Account and signed up for Paperless Billing, there are two ways to request a duplicate copy of your bill: 1) Log in and click the View Bill button, then click the Print icon; 2) Navigate to the Billing and Payment History section, find your billing statement, and select View Bill to print the bill.

If you are not signed up for Paperless Billing (or if the bill you need is from before you signed up for Paperless Billing) you may request a duplicate bill using our online request form.

Note: If you register for My Account and sign up for Paperless Billing today, you may view and print your bill after your next statement is generated.

If your bill seems higher than normal, you may want to check your energy usage. Understanding your bill and finding ways to save for your home or your business may help lower your bill. If you still think your bill is incorrect, call us at 1-800-655-4555. On the back of your printed bill, we also provide information on how to dispute charges.

Yes - however, your payment might not reach us in time to prevent additional collection action. Please call us at 1-800-655-4555 to discuss your options with a Customer Service Representative.

You may send us an email or call us at 1-800-409-2365.

Any of the following may prohibit you from signing up:

• Already receiving a paperless bill (from SCE or a third party)
• Have a Departing Load or Wireless Technology Rate (WTR) plan
• Have no active service

If you have additional questions about eligibility, please email us or call us at 1-800-409-2365.

After successfully signing up, you’ll receive your next bill online. However, you might receive one last bill through the mail.

You will not continue to receive your paper bill in addition to your paperless bill.

You’ll receive a bill ready notice at the email address you provided when you signed up in My Account. It includes the total amount due, the due date, and a link to view your bill.

Your paperless bill is created at the same time your paper bill normally would have been printed. You’ll receive an email notification when your bill is ready for viewing.

Yes.

No, you can pay your bill using any of our convenient payment options.

If you've been signed up with Paperless Billing for over a year, you can see up to 12 months of historical bills in My Account.

If you're new to Paperless Billing, you can view your past bills in My Account beginning with the statement from the first billing cycle after you signed up. As each billing cycle passes, you'll have online access to those statements – up to 12 months’ worth of previous bills.

To improve the customer experience, we are providing secure access to your bill 24/7 through My Account. Paperless Billing benefits include:

• Receiving a bill ready notice with the amount due, due date and link to view the bill
• Viewing monthly statements
• Finding ways to reduce monthly energy consumption to save money

• You can still obtain a paper bill by printing your electronic PDF bill at home.  Paperless bills are available for easy access 24/7.
• We encourage you to give Paperless Billing a try.  It’s convenient and secure. 
  • Secure access through SCE.com My Account.
  • Your bill and payment details are always protected.
  • You’ll receive an email notice with the amount due, the due date, and a link to view your bill each month.
  • You can even sign up for optional payment reminder alerts.
• If still want to receive paper bills directly from SCE, you can call us at 1-800-250-7330.

In the Billing and Payment Preferences section of My Account, select More Ways to Pay, located below the Pay Now button. This will show you a list of all the ways you may pay your bill.

You must sign up each account separately.

Yes. Use the checkbox next to the accounts you would like to pay, or choose Select All, then click the Pay Bills button. Accounts signed up and eligible for Online Payment will appear on the next page.

Your bill is due and payable on the date the bill was generated and is past due if not paid within 19 days.

You may initiate a payment 24 hours a day, 7 days a week (one payment per Customer Account per day).

Yes. You can pay your bill either on the first available date, on the due date, or select another payment date from the calendar.

You may use a checking account from any financial institution that accepts electronic debits.

If your account is eligible and the payment has not already been processed, you may click the View/Edit button to modify the payment amount and payment date.

Yes, you can pay an overdue bill online. However, online payment may not reach us in time to prevent additional collection action. If you have any questions, please call us on 1-800-655-4555 to discuss your options.

Late payment charges will still be billed when a customer is enrolled in a payment arrangement. To stay on a payment arrangement, you must pay your monthly bill amount + the installment amount by the specified due dates.

No, you will need to make separate payments for the payment arrangement and any new monthly charges. These may have different due dates, so be sure to pay both on time to avoid service disconnection.

Yes! SCE offers a variety of payment assistance programs and services to help you pay and save on your bill. Please visit Assistance Programs for more information

If you are on a payment plan, you will find a box on the right side of your bill that contains the amount you owe for your payment arrangement as well as the date due. Lower in the same box you will also find the amount and due date for the current monthly charges. To stay on a payment arrangement, you must pay your current charges and the installment amount by the specified due dates.

You may use a checking account from any financial institution that accepts electronic debits.

At this time, credit cards are not accepted for Auto Pay.

If you have an outstanding balance when you sign up and you select Pay Off Your Balance, your payment will be submitted. If not, the balance will not be paid. You may make arrangements to pay the balance using Guest Payment, or by credit or debit Card.

To edit the payment account for Auto Pay, click on Billing & Payment Preferences, then select Manage Auto Pay Settings; from there you can update or add a new payment method.

With Auto Pay, you may stop a payment up to two business days before your auto pay is scheduled by calling 1-800-655-4555.

A digital wallet is an app or online service that allows you to link your credit cards, debit cards, and bank accounts into a digital system for making electronic payments. Currently, SCE accepts the following digital wallets for payment: Venmo, PayPal, Google Pay, and Apple Pay.

Venmo, PayPal, Google Pay, and Apple Pay.

Yes. When you add a digital wallet to your account through the JP Morgan Chase processing system, you may set it as your default payment method.

No. At this time, you can only set up Auto Pay with your checking account within My Account.